Customer Care Account Specialist
T-Mobile
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Benefits offered by this job
Job summary
T-Mobile is seeking a customer service-focused professional in Wichita, Kansas, to support customer satisfaction by resolving inquiries and managing accounts. This role emphasizes problem resolution, account activity management, and collections when appropriate to contribute to revenue and customer loyalty.
Ideal candidates have a High School Diploma or GED and 6–12 months of customer service experience. The position offers competitive base pay, annual incentive opportunities, comprehensive
Qualifications
- High School Diploma or GED required.
- 6–12 months customer service experience (preferred).
Responsibilities
- Resolve customer inquiries and concerns promptly to ensure effective issue resolution.
- Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
- Deliver customer service using available resources and training tools to maintain service quality.
- Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
- Meet department productivity and quality standards to support operational goals.
- Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences.
- Also responsible for other duties/projects as assigned by business management as needed.
Skills
Education
Tools
Job description
T-Mobile is seeking a customer service-focused professional in Wichita, Kansas, to support customer satisfaction by resolving inquiries and managing accounts. This role emphasizes problem resolution, account activity management, and collections when appropriate to contribute to revenue and customer loyalty.
Ideal candidates have a High School Diploma or GED and 6–12 months of customer service experience. The position offers competitive base pay, annual incentive opportunities, comprehensive
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