Business Accounts Specialist — Client Success

T-Mobile; Nevada; On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Annual bonus

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a customer care specialist to support business customers by resolving inquiries and managing accounts, including payment arrangements and collections.

This role emphasizes identifying root causes, understanding customer needs, and delivering proactive service to strengthen loyalty and profitability. Work revolves around resolving issues efficiently, meeting quality standards, and collaborating with retail, care, and sales teams.

Qualifications

• High School Diploma or GED required.
• Less than 2 years 6 months customer service experience preferred.

Responsibilities

• Resolve business customer inquiries and concerns to achieve timely and effective issue resolution.
• Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities.
• Utilize resource documentation and training tools to deliver informed and consistent customer service.
• Meet department productivity and quality standards while applying appropriate account adjustments and credits.
• Collaborate across channels including retail, care, and sales to support customer needs and team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Windows

Keyboarding

Communication

Age 18+

Work authorization

Education

High School Diploma/GED

Customer service experience (0-2 years)

Job description

T-Mobile USA, Inc. is seeking a customer care specialist to support business customers by resolving inquiries and managing accounts, including payment arrangements and collections.

This role emphasizes identifying root causes, understanding customer needs, and delivering proactive service to strengthen loyalty and profitability. Work revolves around resolving issues efficiently, meeting quality standards, and collaborating with retail, care, and sales teams.