Business Accounts Specialist – Client Solutions

tmobile; Las Vegas (NV); On-site; USD 53,498,000 - 96,479,000; Full time

Benefits offered by this job

Annual bonus

Employee stock purchase plan

Paid time off

Family leave

Job summary

At T-Mobile in Las Vegas, a Customer Care role supports business customers by resolving inquiries, proactively managing accounts, and addressing payments and collections when needed. You will analyze root causes, identify customer needs, and deliver responsive service to foster loyal relationships.

Responsibilities include resolving inquiries, enabling service improvements, following documented processes, and collaborating with retail, care, and sales teams.

Qualifications

• Windows is required.
• Keyboarding skills required.
• Excellent communication skills required.

Responsibilities

• Resolve business customer inquiries and concerns to achieve timely and effective issue resolution.
• Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities.
• Utilize resource documentation and training tools to deliver informed and consistent customer service.
• Meet department productivity and quality standards while applying appropriate account adjustments and credits.
• Collaborate across channels including retail, care, and sales to support customer needs and team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Windows

Keyboarding

Communication

Education

High School Diploma/GED

Job description

At T-Mobile in Las Vegas, a Customer Care role supports business customers by resolving inquiries, proactively managing accounts, and addressing payments and collections when needed. You will analyze root causes, identify customer needs, and deliver responsive service to foster loyal relationships.

Responsibilities include resolving inquiries, enabling service improvements, following documented processes, and collaborating with retail, care, and sales teams.