Business Account Specialist – Customer Resolution

T-MOBILE USA, Inc.; Las Vegas (NV); On-site; USD 41,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Life insurance

Long-term care insurance

Transit benefits

Job summary

T-Mobile USA, Inc. in Las Vegas, NV is seeking a customer care specialist to support business customers by resolving inquiries and proactively managing accounts. You will identify root causes, explore customer needs, and coordinate payment arrangements with courteous, timely service.

Success is measured by resolution effectiveness, customer loyalty, and adherence to quality standards. You will work across channels to support customer needs and drive productive relationships with sales and care

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred (0–2 years).
• Strong communication and computer skills.

Responsibilities

• Resolve business customer inquiries and concerns to achieve timely and effective issue resolution.
• Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities.
• Utilize resource documentation and training tools to deliver informed and consistent customer service.
• Meet department productivity and quality standards while applying appropriate account adjustments and credits.
• Collaborate across channels including retail, care, and sales to support customer needs and team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Windows

Keyboarding

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. in Las Vegas, NV is seeking a customer care specialist to support business customers by resolving inquiries and proactively managing accounts. You will identify root causes, explore customer needs, and coordinate payment arrangements with courteous, timely service.

Success is measured by resolution effectiveness, customer loyalty, and adherence to quality standards. You will work across channels to support customer needs and drive productive relationships with sales and care