Account Associate, Customer Care

T-Mobile; Birmingham (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Bonus incentives

Job summary

T-Mobile is hiring for an Account Associate in the United States. This role resolves customer inquiries, manages accounts, and supports collections when needed. You will work in a team to deliver excellent service, learn system tools, and grow your account-management skills.

COMPANY NAME: T-Mobile USA, Inc. supports training, performance goals, stock grants, and an attractive Total Rewards package including 401(k), stock purchase plan, and paid time off.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Microsoft Applications

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Education

High School Diploma/GED

Tools

Microsoft Applications

Job description

T-Mobile is hiring for an Account Associate in the United States. This role resolves customer inquiries, manages accounts, and supports collections when needed. You will work in a team to deliver excellent service, learn system tools, and grow your account-management skills.

COMPANY NAME: T-Mobile USA, Inc. supports training, performance goals, stock grants, and an attractive Total Rewards package including 401(k), stock purchase plan, and paid time off.