Customer Care & Account Manager – Growth & Impact

Oliver Healthcare Packaging; Grand Rapids (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Oliver Healthcare Packaging in Grand Rapids, MI, seeks a Customer Care Representative/Account Manager to support orders and build strong customer relationships. You’ll coordinate with sales, engineering, and production to ensure timely delivery and accurate specifications.

The role emphasizes proactive communication, order accuracy within 24 hours, quotes, and issue resolution while contributing to growth through metrics tracking and internal coordination.

Qualifications

• Bachelor's degree or 4-year equivalent in Business or related field.
• 2+ years in customer service, sales, or account management.
• Strong communication, active listening, and problem-solving abilities.
• Proficiency in Microsoft Office, CRM, ERP, and related software.
• Experience with Vendor Managed Inventory (VMI) and supervisory experience (preferred).

Responsibilities

• Receive and process customer orders, ensuring accuracy and completeness within 24 hours.
• Collaborate with internal teams to manage customer specifications and order timelines.
• Communicate with customers on order status, delays, and alternatives.
• Prepare customer price quotes and coordinate sample requests.
• Track and forecast key account metrics, helping drive business growth.
• Capture and manage customer complaints, ensuring timely resolutions.
• Support our sales team with technical information and internal coordination.

Skills

Communication

Active listening

Problem solving

VMI experience

Supervisory experience

Education

Bachelor's degree or equivalent in Business or related field

Tools

Microsoft Office

CRM

ERP

Job description

Oliver Healthcare Packaging in Grand Rapids, MI, seeks a Customer Care Representative/Account Manager to support orders and build strong customer relationships. You’ll coordinate with sales, engineering, and production to ensure timely delivery and accurate specifications.

The role emphasizes proactive communication, order accuracy within 24 hours, quotes, and issue resolution while contributing to growth through metrics tracking and internal coordination.