Customer Success & Operations Coordinator

Green Bay Packaging; Downers Grove (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Wellness programs

Life insurance

Job summary

Green Bay Packaging is seeking an Account Coordinator to provide high-quality service to customers by coordinating with sales reps, production teams, and other departments. The role focuses on managing orders, addressing inquiries, and ensuring accurate, timely communication.

You will support the National Account Sales Team, handle order processing, returns, credit information, and issue resolution in a fast-paced, manufacturing environment. Strong organization and MS Office skills are essential.

Qualifications

• High school diploma required; Associate or Bachelor's degree preferred.
• Minimum of one year in a customer service environment.
• Strong customer orientation and commitment to service excellence.
• Superior organizational and time management skills.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills and ability to interact across all levels of the company.
• Self-starter with the ability to work independently.
• High attention to detail and strong problem-solving skills.
• Proficiency in Microsoft Office; previous data entry experience required.
• Experience in a manufacturing environment preferred.
• Ability to manage multiple tasks in a fast-paced, team-based environment.

Responsibilities

• Provide timely and accurate information about customer order status and product inquiries.
• Process customer orders, changes, and returns according to department policies.
• Coordinate with accounts receivable to resolve payment disputes.
• Deliver feedback to the company regarding service failures or customer concerns.
• Partner with Sales Representatives to exceed customer service expectations.
• Prioritize a fluctuating workload and manage multiple accounts.
• Communicate with clients and sales representatives via phone, email, and memos.
• Place purchase orders, secure delivery dates, and monitor vendor billing for outside fabrication.
• Purchase print plates and die boards according to specifications.
• Create product designs, price quotes, print cards, and box diagrams.
• Handle customer complaints and coordinate timely deliveries.
• Monitor market conditions, product innovations, and competitor activity.
• Prepare sales reports, maintain records, and file expense reports.
• Obtain credit information for prospective customers.
• Perform other duties as assigned

Skills

Customer service orientation

Organizational skills

Time management

Verbal and written communication

Interpersonal skills

Independent work

Detail-oriented

Problem-solving

Multitasking

Team collaboration

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Data entry

Job description

Green Bay Packaging is seeking an Account Coordinator to provide high-quality service to customers by coordinating with sales reps, production teams, and other departments. The role focuses on managing orders, addressing inquiries, and ensuring accurate, timely communication.

You will support the National Account Sales Team, handle order processing, returns, credit information, and issue resolution in a fast-paced, manufacturing environment. Strong organization and MS Office skills are essential.