Client Success & Order Management Specialist

Oliver-Healthcare-Packaging; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Oliver-Healthcare-Packaging in Grand Rapids, Michigan is seeking a Customer Care Representative to provide comprehensive support to customers and internal teams. This role is vital for effective order management and relationship-building with clients.

The ideal candidate will have a 4-year business-related degree or equivalent experience, with strong skills in customer service, teamwork, and problem-solving. Proficiency in Microsoft Office, CRM, and ERP systems is required.

Qualifications

• 2 years of related customer service, sales, or account management experience.
• Ability to manage multiple projects while paying attention to detail.

Responsibilities

• Provide customer service, project management, and account management support.
• Liaise between customers and cross-functional internal teams.

Skills

Customer orientation

Teamwork

Problem-solving

Written communication

Verbal communication

Active listening

Education

4-year degree in a business-related field or comparable experience

Tools

Microsoft Office

CRM

ERP

Job description

Oliver-Healthcare-Packaging in Grand Rapids, Michigan is seeking a Customer Care Representative to provide comprehensive support to customers and internal teams. This role is vital for effective order management and relationship-building with clients.

The ideal candidate will have a 4-year business-related degree or equivalent experience, with strong skills in customer service, teamwork, and problem-solving. Proficiency in Microsoft Office, CRM, and ERP systems is required.