Customer Care Representative

Oliver Healthcare Packaging; Grand Rapids (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Oliver Healthcare Packaging in Grand Rapids, MI, seeks a Customer Care Representative/Account Manager to support orders and build strong customer relationships. You’ll coordinate with sales, engineering, and production to ensure timely delivery and accurate specifications.

The role emphasizes proactive communication, order accuracy within 24 hours, quotes, and issue resolution while contributing to growth through metrics tracking and internal coordination.

Qualifications

• Bachelor's degree or 4-year equivalent in Business or related field.
• 2+ years in customer service, sales, or account management.
• Strong communication, active listening, and problem-solving abilities.
• Proficiency in Microsoft Office, CRM, ERP, and related software.
• Experience with Vendor Managed Inventory (VMI) and supervisory experience (preferred).

Responsibilities

• Receive and process customer orders, ensuring accuracy and completeness within 24 hours.
• Collaborate with internal teams to manage customer specifications and order timelines.
• Communicate with customers on order status, delays, and alternatives.
• Prepare customer price quotes and coordinate sample requests.
• Track and forecast key account metrics, helping drive business growth.
• Capture and manage customer complaints, ensuring timely resolutions.
• Support our sales team with technical information and internal coordination.

Skills

Communication

Active listening

Problem solving

VMI experience

Supervisory experience

Education

Bachelor's degree or equivalent in Business or related field

Tools

Microsoft Office

CRM

ERP

Job description

Customer Care Representative/Account Manager

Join Oliver Healthcare Packaging as a Customer Care Representative in Grand Rapids, MI!

Are you passionate about providing exceptional customer service and managing critical accounts? Do you thrive in a dynamic, team-oriented environment? Oliver Healthcare Packaging is seeking a Customer Care Representative who will play a vital role in ensuring our customers' success.

As a key member of the order management process, you'll build lasting relationships with customers and collaborate closely with cross-functional teams to ensure the timely and efficient delivery of products. Your attention to detail and commitment to customer satisfaction will help us maintain our reputation for excellence.

Why Oliver Healthcare Packaging?

• Impactful Role: You'll directly contribute to the success of our customer relationships, handling everything from order processing to delivery coordination.
• Growth Opportunities: We're looking for individuals who can not only meet but exceed customer expectations, with room to advance into senior roles and leadership positions.
• Innovative Environment: You'll work closely with internal teams such as sales, engineering, and production to solve problems and drive process improvements.

What You'll Do:

• Receive and process customer orders, ensuring accuracy and completeness within 24 hours
• Collaborate with internal teams to manage customer specifications and order timelines
• Communicate with customers on order status, delays, and alternatives
• Prepare customer price quotes and coordinate sample requests
• Track and forecast key account metrics, helping drive business growth
• Capture and manage customer complaints, ensuring timely resolutions
• Support our sales team with technical information and internal coordination

Qualifications You'll Need:

• Education: 4-year degree in Business or a related field, or equivalent experience
• Experience: 2+ years in customer service, sales, or account management
• Skills: Strong communication, active listening, and problem-solving abilities
• Technical: Proficiency in Microsoft Office, CRM, ERP, and other business applications
• Preferred: Experience managing Vendor Managed Inventory (VMI) programs and supervisory experience for senior-level applicants

Why You'll Love It Here:

• Team Environment: Be part of a supportive and collaborative culture where your contributions matter.
• Continuous Learning: Hone your skills and grow your career through ongoing training and opportunities.
• Dynamic Work: Engage in a variety of tasks from customer interaction to internal process coordination.