Customer Care & Order Management Specialist

Oliver Healthcare Packaging; Trevose (PA); On-site; USD 33,000 - 37,000; Full time

Job summary

Oliver Healthcare Packaging is seeking a Customer Care Representative to manage orders, support projects, and maintain key customer accounts. You will coordinate with sales, production, and logistics to confirm delivery dates and resolve issues, ensuring accurate data entry in CRM and ERP systems.

The role requires a 4-year degree and at least 2 years in customer service or account management, with strong communication and multitasking abilities under deadlines.

Qualifications

• 4-year degree in business-related field or comparable experience
• 2 years of related customer service, sales or account management experience
• Strong written and verbal communication skills
• Ability to manage multiple projects with attention to detail

Responsibilities

• Provide customer service, project management and account management support to customers and internal teams
• Ensure timely processing of orders and realistic delivery dates
• Liaise between customers and cross-functional internal teams to ensure successful order delivery
• Develop and maintain long-term relationships with assigned customers and stakeholders

Skills

Customer orientation

Teamwork

Problem solving

Communication

Active listening

Deadline oriented

Education

4-year degree in business

Tools

CRM

ERP

Microsoft Office

Job description

Oliver Healthcare Packaging is seeking a Customer Care Representative to manage orders, support projects, and maintain key customer accounts. You will coordinate with sales, production, and logistics to confirm delivery dates and resolve issues, ensuring accurate data entry in CRM and ERP systems.

The role requires a 4-year degree and at least 2 years in customer service or account management, with strong communication and multitasking abilities under deadlines.