Customer Banking Teller — Shape Financial Futures

Citizens Bank; South Burlington (VT); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

401K with company match

Tuition assistance

Volunteer time off 8 hours/year

Paid time off; comprehensive health/ds

Job summary

Citizens Bank is hiring a front-line customer associate in Vermont. You will greet customers in the lobby, help them use our mobile app and ATMs, and complete simple transactions with accuracy and care.

You’ll deliver personalized advice to meet financial goals, educate customers on Citizens products, and connect them with Bankers for next steps, while following all cash handling procedures and applicable laws. Weekend/evening availability is required.

Qualifications

• High School diploma or GED required.
• At least 6 months experience processing transactions (cash and/or digital).
• At least 1 year of customer experience, recommending and referring products.
• Strong listening and communication abilities.
• Ability to ask questions to identify needs and build long-term relationships.
• Comfort with using digital technology to support business goals.
• Must be able to work branch hours, including weekends and evenings.
• Video interview assessment after applying as the next step (within 7 days).

Responsibilities

• Greet customers in lobby and demonstrate app/ATMs for simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals.
• Educate customers on Citizens products and benefits and connect to Bankers for next steps.
• Adhere to all policies, including cash handling and applicable laws.

Skills

Transactions processing experience

Customer experience

Excellent listening skills

Communication skills

Problem solving

Relationship building

Tech/digital familiarity

Weekend/evening availability

Video interview readiness

Education

High School diploma or GED

Job description

Citizens Bank is hiring a front-line customer associate in Vermont. You will greet customers in the lobby, help them use our mobile app and ATMs, and complete simple transactions with accuracy and care.

You’ll deliver personalized advice to meet financial goals, educate customers on Citizens products, and connect them with Bankers for next steps, while following all cash handling procedures and applicable laws. Weekend/evening availability is required.