Customer Banking Teller — Help Clients Reach Financial Goals

Citizens; East Sandwich (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid volunteer hours (8 hours annually

401K with company match

Tuition assistance

Health care coverage

Loan refinancing discounts

Job summary

Citizens Bank in East Sandwich, MA seeks a friendly in-person associate to greet customers in the lobby and guide them through our mobile app and ATMs to complete simple transactions. You’ll deliver personalized advice aligned with customers’ financial goals, connecting them to Bankers for next steps while adhering to all cash-handling policies and bank regulations.

The role requires a high school diploma and at least 6 months of transaction experience.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.

Responsibilities

• Greet customers in lobby and assist with simple transactions.
• Demonstrate Citizens mobile app and ATMs to customers.
• Provide personalized financial guidance and connect customers to Bankers for next steps.
• Follow all cash handling policies and regulations.

Skills

Customer service

Cash handling

Digital payments

Active listening

Communication

Education

High School diploma or GED

Job description

Citizens Bank in East Sandwich, MA seeks a friendly in-person associate to greet customers in the lobby and guide them through our mobile app and ATMs to complete simple transactions. You’ll deliver personalized advice aligned with customers’ financial goals, connecting them to Bankers for next steps while adhering to all cash-handling policies and bank regulations.

The role requires a high school diploma and at least 6 months of transaction experience.