Strategic Customer Success Manager, Digital Transformation

BlackLine Systems, Inc.; New York (NY); On-site; USD 110,000 - 138,000; Full time

Job summary

BlackLine is seeking a Customer Success Manager (CSM) to partner with Lead Account Managers and drive customers toward integrating strategy, process, and technology to optimize the Office of the CFO. You will execute standardized success plans and develop a BluePrint for process optimization, guiding customers through the Digital Transformation Framework to enhance their journey with BlackLine.

The role emphasizes deep BlackLine expertise, process optimization, and strong accounting knowledge to

Qualifications

• Expertise with BlackLine platform and finance controls
• Strong process-improvement mindset and problem-solving
• Experience in accounting controls, financial analysis, and intercompany operations

Responsibilities

• Partner with Lead Account Managers to design and drive a digital transformation roadmap.
• Consult and guide customers through the Digital Transformation Framework to optimize end-to-end processes.
• Deliver leading-practice optimization strategies and deliverables to accelerate customer journeys

Skills

BlackLine expertise

Process optimization

Accounting & internal controls

Financial analysis

Invoice-to-cash / intercompany

Job description

BlackLine is seeking a Customer Success Manager (CSM) to partner with Lead Account Managers and drive customers toward integrating strategy, process, and technology to optimize the Office of the CFO. You will execute standardized success plans and develop a BluePrint for process optimization, guiding customers through the Digital Transformation Framework to enhance their journey with BlackLine.

The role emphasizes deep BlackLine expertise, process optimization, and strong accounting knowledge to