Remote Account Specialist: Customer Success & Contracts

DMD Systems Recovery, LLC.; United States; Remote; USD 56,250 - 68,750; Full time

Benefits offered by this job

Benefits package

Equal opportunity employer

Job summary

A leading IT asset disposition company is seeking an Account Specialist to support and manage customer accounts with the aim of delivering exceptional service. This role is crucial in coordinating between customers and internal teams to ensure timely communication and service delivery. The ideal candidate will have a background in customer service or account coordination, strong skills in CRM and ERP systems, and a desire to contribute to process improvements. This is a full-time remote position with a competitive salary and benefits package.

Qualifications

• Minimum of 2 years' experience in customer service or account coordination.
• Competence in CRM, ERP, and Microsoft Office is required.
• Experience with customer portals and online collaboration tools is preferred.

Responsibilities

• Oversee and manage customer contracts in CRM/ERP systems.
• Provide administrative support including data entry and scheduling.
• Serve as the first point of contact for customer inquiries.
• Coordinate with internal teams to fulfill customer requests.
• Monitor performance against customer contracts and recommend improvements.

Skills

Customer service

Account coordination

Communication

Data entry

CRM systems

ERP systems

Microsoft Office

Education

Post-secondary education in Business Administration or Communications

Job description

A leading IT asset disposition company is seeking an Account Specialist to support and manage customer accounts with the aim of delivering exceptional service. This role is crucial in coordinating between customers and internal teams to ensure timely communication and service delivery. The ideal candidate will have a background in customer service or account coordination, strong skills in CRM and ERP systems, and a desire to contribute to process improvements. This is a full-time remote position with a competitive salary and benefits package.