Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Texarkana (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

Health Savings Account

401(k) plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor in Texarkana, TX to coach customers on payment collections and lease renewals, helping them move toward ownership of their merchandise. The role combines phone and in-person interactions to ensure 100% customer satisfaction.

Compensation includes an hourly wage with performance-based incentive pay, and a benefits package featuring on-demand pay, PTO, and healthcare options.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron's Brand and protect company assets.
• Passion for making a positive difference in customers' lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand protection

Customer focus

Education

High school diploma or GED

Job description

Aaron's is seeking a Customer Accounts Advisor in Texarkana, TX to coach customers on payment collections and lease renewals, helping them move toward ownership of their merchandise. The role combines phone and in-person interactions to ensure 100% customer satisfaction.

Compensation includes an hourly wage with performance-based incentive pay, and a benefits package featuring on-demand pay, PTO, and healthcare options.