Customer Accounts & Renewals Coach

Aaron Sales And Leasing; Memphis (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Medical/dental/vision insurance

401(k) Plan with matching

EAP

Employee Purchase Program

Job summary

Aaron's in Memphis is seeking a Customer Accounts Advisor to drive collections and lease renewals, building strong customer relationships by phone and in person. You will guide customers toward ownership of merchandise while maintaining accurate account records.

The role emphasizes exceptional interpersonal skills, empathy, and the ability to handle challenging conversations with customers, with opportunities for performance-based incentives.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to listen empathetically and manage difficult conversations.
• Capable of explaining information clearly to customers.

Responsibilities

• Assist with setting and achieving daily, weekly, monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals.
• Counsel customers and manage collections/renewals by phone or home visits.
• Assist with merchandise returns and guest deliveries.
• Maintain daily route sheets and maintenance records.
• Load and secure product safely, and process returns.

Skills

Interpersonal communication

Empathy

Active listening

Clear explanations

Negotiation

Persuasion

Brand protection

Customer mindset

Education

High School diploma or GED

Tools

Phone conversations

Job description

Aaron's in Memphis is seeking a Customer Accounts Advisor to drive collections and lease renewals, building strong customer relationships by phone and in person. You will guide customers toward ownership of merchandise while maintaining accurate account records.

The role emphasizes exceptional interpersonal skills, empathy, and the ability to handle challenging conversations with customers, with opportunities for performance-based incentives.