Customer Accounts & Renewals Specialist

Aaron's; Springfield (MA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

On-Demand Pay

Career Advancement

Paid Time Off

Health Insurance

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Sunday off

Job summary

Aaron's is hiring a Customer Accounts Advisor in Massachusetts to drive payments and renewals while delivering exceptional customer service. This role combines phone and face-to-face client interactions to advance ownership of merchandise.

Ideal candidates bring strong interpersonal and communication skills, empathy, and the ability to multitask in a fast-paced, benefits-rich environment with opportunities for growth and advancement.

Qualifications

• Retail/sales experience preferred.
• Excellent communication and problem-solving abilities.
• Comfort with phone and in-person customer interactions.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure product and operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Active listening

Clear communication

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Customer impact

Education

High School diploma, GED or equivalent

Job description

Aaron's is hiring a Customer Accounts Advisor in Massachusetts to drive payments and renewals while delivering exceptional customer service. This role combines phone and face-to-face client interactions to advance ownership of merchandise.

Ideal candidates bring strong interpersonal and communication skills, empathy, and the ability to multitask in a fast-paced, benefits-rich environment with opportunities for growth and advancement.