Customer Accounts & Renewal Specialist (Incentive Pay)

Aarons; New Bedford (MA); Presencial; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Descripción de la vacante

Aaron’s is hiring a Customer Account Advisor in Massachusetts. You’ll coach customers on lease benefits, manage accounts, and drive renewal payments while building relationships over the phone and face-to-face.

The role blends in-store activity with customer visits to move clients toward ownership. The position emphasizes high-energy service, clear communication, and the ability to handle multiple tasks, including coordinating with the sales team and management on goals and performance

Formación

• Two years of retail/customer service experience preferred.
• Must be at least 21 years old with a valid state driver's license.
• Ability to work a schedule from 8 am to 9 pm.

Responsabilidades

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreements both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.

Conocimientos

Customer service

Communication

Empathy

Negotiation

Educación

High School diploma or equivalent

Descripción del empleo

Aaron’s is hiring a Customer Account Advisor in Massachusetts. You’ll coach customers on lease benefits, manage accounts, and drive renewal payments while building relationships over the phone and face-to-face.

The role blends in-store activity with customer visits to move clients toward ownership. The position emphasizes high-energy service, clear communication, and the ability to handle multiple tasks, including coordinating with the sales team and management on goals and performance