Customer Accounts & Renewals Specialist

Aaron's, Inc.; Shelby (NC); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off including vacation, sick

Sundays off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisor role in Shelby, NC coaches customers, drives payment collections and lease renewals by explaining benefits and ensuring customers are 100% satisfied with their merchandise.

You will build relationships over the phone and in-store visits to move customers toward ownership, support daily revenue goals, and enjoy a comprehensive benefits package including incentive pay and health, retirement, and time-off offerings.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Negotiation

Organizational skills

Persuasion

Brand protection

Education

High School diploma

GED or equivalent

Job description

Aaron’s Customer Accounts Advisor role in Shelby, NC coaches customers, drives payment collections and lease renewals by explaining benefits and ensuring customers are 100% satisfied with their merchandise.

You will build relationships over the phone and in-store visits to move customers toward ownership, support daily revenue goals, and enjoy a comprehensive benefits package including incentive pay and health, retirement, and time-off offerings.