Customer Accounts Coach — Drive Renewals & Ownership

The Aaron's Company, Inc.; Asheboro (NC); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Paythrough Dayforce Wallet

Career advancement opportunities

Paid time off

Medical, dental and vision insurance

401(k) matching

Employee Assistance Program

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Advisor in Asheboro, NC. This role focuses on payment collections and lease renewals, building customer relationships and guiding ownership of merchandise. It includes in-person and phone interactions and supports daily revenue and renewal goals.

Employees receive an incentive-based component and a comprehensive benefits package, with opportunities for advancement and workplace stability.

Qualifications

• Must be at least 21 years old in the U.S. (18+ in Canada).
• Requires a valid state driver’s license and compliance with the Driver Qualification Policy.
• DOT certification if required in location.
• Able to work hours from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Clear explanation

Difficult conversations

Multitasking

Organization

Negotiation

Brand protection

Customer impact

Education

High School Diploma or GED

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Advisor in Asheboro, NC. This role focuses on payment collections and lease renewals, building customer relationships and guiding ownership of merchandise. It includes in-person and phone interactions and supports daily revenue and renewal goals.

Employees receive an incentive-based component and a comprehensive benefits package, with opportunities for advancement and workplace stability.