Customer Accounts & Renewals Specialist

Aaron’s, Inc.; Omaha (NE); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Paid time off

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor in Omaha to coach customers toward ownership through payment collections and lease renewals. You will communicate with customers by phone and in person to ensure satisfaction and progress toward ownership of merchandise.

The role offers $16.25–$17.00 per hour, plus incentive pay based on performance, with a robust benefits package including PTO, medical/dental/vision, retirement plan matching, and more.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Clear explanations

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor in Omaha to coach customers toward ownership through payment collections and lease renewals. You will communicate with customers by phone and in person to ensure satisfaction and progress toward ownership of merchandise.

The role offers $16.25–$17.00 per hour, plus incentive pay based on performance, with a robust benefits package including PTO, medical/dental/vision, retirement plan matching, and more.