Customer Accounts & Renewals Coach

Aaron Sales And Leasing; Omaha (NE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Excellent Career Advancement

Paid time off (vacation, sick, and hol

Sunday off plus one weekday off

Medical, dental and vision insurance

Health Savings Account & Flexible SPAs

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor in Omaha to coach customers, drive payments, and renew leases, helping customers move toward ownership of merchandise. You will build relationships over the phone and in-person to ensure customer satisfaction and achieve revenue goals.

The role offers an incentive-based component, a comprehensive benefits package, and a schedule that spans daytime to evening hours across six days per week.

Qualifications

• Must be at least 19 years of age for positions in the United States.
• Requires a valid state drivers license and compliance with the Driver Qualification Policy.
• Must be able to be DOT certified, if required at location.
• Able to work hours from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs on your own and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure products and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Multitasking

Organizational skills

Negotiation

Brand protection

Education

High School diploma, GED or equivalent

Job description

Aaron's is seeking a Customer Accounts Advisor in Omaha to coach customers, drive payments, and renew leases, helping customers move toward ownership of merchandise. You will build relationships over the phone and in-person to ensure customer satisfaction and achieve revenue goals.

The role offers an incentive-based component, a comprehensive benefits package, and a schedule that spans daytime to evening hours across six days per week.