Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Lynchburg (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

The Aaron's Company, Inc. is seeking a Customer Account Advisor to build relationships with customers and drive lease renewals and payments. You will work with customers over the phone and in person to ensure satisfaction and ownership progress, while supporting the sales team.

The role emphasizes strong communication, empathy, and the ability to navigate challenging conversations. In addition to hourly pay, incentive pay is available based on performance and goals.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts in store systems.
• Contact customers who have not renewed leases by phone or in home visits.
• Explain lease benefits and encourage timely payments.
• Support the Customer Account Manager to hit daily, weekly, and monthly goals.
• Assist with merchandise returns and guest deliveries as directed.
• Load, secure, and protect items in company vehicles.

Skills

Customer service

Active listening

Negotiation

Persuasion

Communication

Education

High School diploma or equivalent

Job description

The Aaron's Company, Inc. is seeking a Customer Account Advisor to build relationships with customers and drive lease renewals and payments. You will work with customers over the phone and in person to ensure satisfaction and ownership progress, while supporting the sales team.

The role emphasizes strong communication, empathy, and the ability to navigate challenging conversations. In addition to hourly pay, incentive pay is available based on performance and goals.