Customer Accounts Coach – Payments & Renewals

Aaron's; Kannapolis (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Excellent Career Advancement

Paid time off (vacation, sick, and hol

Holidays

Sunday off + another weekday off

Medical, dental, vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor in Kannapolis, NC to support payment collections and lease agreement renewals. The role focuses on building relationships with customers over the phone and in-person to help guide ownership of merchandise.

The position offers an hourly wage of $13.75 to $14.50, with eligibility for incentive pay based on performance. Comprehensive benefits and paid time off are part of the total compensation package.

Qualifications

• Candidates should have strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Active listening

Clear communication

Multitasking

Brand protection

Customer impact

Education

High school diploma

Job description

Aaron’s is seeking a Customer Accounts Advisor in Kannapolis, NC to support payment collections and lease agreement renewals. The role focuses on building relationships with customers over the phone and in-person to help guide ownership of merchandise.

The position offers an hourly wage of $13.75 to $14.50, with eligibility for incentive pay based on performance. Comprehensive benefits and paid time off are part of the total compensation package.