Customer Accounts & Renewals Specialist

Aaron's Inc; California (MO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

401(k)

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Inc is seeking a Customer Accounts Advisor in Carmichael, CA to coach customers, drive payment collections, and renew lease agreements. The role emphasizes building relationships, understanding lease benefits, and ensuring customer satisfaction with the product.

The position offers an hourly wage of $18–$19 with potential performance-based incentives and a comprehensive benefits package, including health coverage, 401(k), and paid time off.

Qualifications

• Must be at least 21 years old in the US.
• Valid state driver’s license with satisfactory MVR.
• DOT certification if required in location.
• Able to work a shift from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. independently and 300 lbs. with assistance.

Responsibilities

• Assist the Customer Accounts Manager in meeting revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Persuasion

Customer service

Education

High School diploma or GED

Job description

Aaron’s Inc is seeking a Customer Accounts Advisor in Carmichael, CA to coach customers, drive payment collections, and renew lease agreements. The role emphasizes building relationships, understanding lease benefits, and ensuring customer satisfaction with the product.

The position offers an hourly wage of $18–$19 with potential performance-based incentives and a comprehensive benefits package, including health coverage, 401(k), and paid time off.