Customer Accounts & Renewals Leader

The Aaron's Company, Inc.; Knoxville (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

The Aaron's Company, Inc. is seeking a Customer Account Manager in Knoxville to lead the accounts department and drive collections and lease renewals. You will support the General Manager with account strategies, build strong customer relationships, and coach staff to meet performance targets.

The role emphasizes high-energy leadership, excellent communication, and the ability to manage multiple tasks while delivering exceptional customer service in a fast-paced retail environment.

Qualifications

• Two years of college or management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer account information in store systems.
• Assist General Manager with account recommendations and payment history.
• Lead the accounts team to meet daily, weekly, and monthly goals.
• Build relationships to support ownership goals and drive sales.
• Counsel customers to achieve timely lease/merchandise renewals.
• Review and close lease agreements with customers.
• Maintain customer contact via phone and in-home visits.

Skills

Leadership

Multi-tasking

Organizational skills

Negotiation

Empathy

Communication

Education

Two years of college

High School diploma or equivalent

Job description

The Aaron's Company, Inc. is seeking a Customer Account Manager in Knoxville to lead the accounts department and drive collections and lease renewals. You will support the General Manager with account strategies, build strong customer relationships, and coach staff to meet performance targets.

The role emphasizes high-energy leadership, excellent communication, and the ability to manage multiple tasks while delivering exceptional customer service in a fast-paced retail environment.