Customer Accounts & Renewals Leader

Colonial Group; Kannapolis (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Medical, dental and vision

401(k) matching

Employee assistance program

Employee purchase program

Job summary

Aaron’s is seeking a Customer Accounts Manager in Kannapolis to lead the accounts department, drive collections and lease renewals, and support store operations. This role emphasizes ownership of merchandise and customer success through proactive service and leadership across the team.

The position offers a performance-based incentive program, a comprehensive benefits package, and a schedule that requires some evening hours to serve customers across six days per week.

Qualifications

• Must be at least 21 years old in the US.
• Requires valid driver’s license and clean driving record.
• DOT certification may be required in some locations.
• Flexible schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs solo and 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure products and operate company vehicle safely.
• Support General Manager with customer account recommendations and lease closings.
• Assist sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Brand integrity

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Manager in Kannapolis to lead the accounts department, drive collections and lease renewals, and support store operations. This role emphasizes ownership of merchandise and customer success through proactive service and leadership across the team.

The position offers a performance-based incentive program, a comprehensive benefits package, and a schedule that requires some evening hours to serve customers across six days per week.