Customer Accounts Leader — Drive Renewals & Ownership

Aaron Sales And Leasing; Concord (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager in Concord, NH. You will lead the customer accounts department to drive collections, renewals, and customer ownership of merchandise, while supporting store operations under the General Manager.

The role emphasizes strong leadership, relationship-building, and effective communication to guide teams and customers through challenging conversations. Competitive pay with incentive potential accompanies benefits.

Qualifications

• Must be at least 21 years old in the US; 18 in Canada.
• Valid state driver’s license and compliant MVR.
• DOT certification if required in location.
• Able to work hours 8:00 am–9:00 pm.
• Lift up to 50 lbs on your own; up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals.
• Manage collections and renewals by counseling customers by phone or home visits.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product; safely operate company vehicle.
• Support General Manager with account recommendations and lease closings.
• Support sales team as needed.

Skills

Strong interpersonal skills

Communication skills

Empathy and listening

Leadership and multitasking

Negotiation skills

Brand/asset protection

Customer relationship building

People-oriented

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager in Concord, NH. You will lead the customer accounts department to drive collections, renewals, and customer ownership of merchandise, while supporting store operations under the General Manager.

The role emphasizes strong leadership, relationship-building, and effective communication to guide teams and customers through challenging conversations. Competitive pay with incentive potential accompanies benefits.