Customer Accounts & Renewals Lead

Colonial Group; Fort Smith (AR); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Health insurance

Health Savings Account

401(k) Plan

Employee assistance program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager in Fort Smith, AR to lead the customer accounts department, drive revenue and renewals, and help customers achieve ownership of their merchandise. The role supports store operations under the General Manager and requires strong leadership and communication skills.

The position offers an hourly wage of $13.50 to $14.25 plus incentive pay eligibility and a benefits package including insurance, paid time off, and retirement plans.

Qualifications

• Must be at least 19 years old in the United States.
• Valid driver’s license with clean driving record.
• DOT certification if required in location of position (United States Only).
• Ability to work hours 8:00 am–9:00 pm.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing products and safely operating the company vehicle.
• Support General Manager with account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Listening

Leadership

Negotiation

Customer focus

Education

High School diploma

Job description

Aaron’s is hiring a Customer Accounts Manager in Fort Smith, AR to lead the customer accounts department, drive revenue and renewals, and help customers achieve ownership of their merchandise. The role supports store operations under the General Manager and requires strong leadership and communication skills.

The position offers an hourly wage of $13.50 to $14.25 plus incentive pay eligibility and a benefits package including insurance, paid time off, and retirement plans.