Customer Accounts & Renewal Specialist

Aarons; San Antonio (TX); On-site; USD 20,000 - 21,000; Full time

Job summary

Aaron’s is hiring a Customer Account Advisor in the San Antonio area to manage customer accounts and contact customers who have not renewed leases, both in-home and by phone. You will promote timely renewals, support revenue goals, and help with returns and deliveries.

The role requires strong interpersonal skills, the ability to multitask, and a professional appearance. You’ll join a team focused on delivering reliable service and protecting brand assets in a fast-paced retail environment.

Qualifications

• Must be 21+ with valid driver’s license and acceptable driving record.
• Must meet DOT requirements to obtain certification.
• Ability to work hours 8am–9pm.
• Ability to lift 50 lbs without help; up to 300 lbs with dolly.
• Two years of retail/customer service preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with multitasking ability.
• Uphold Aaron’s Brand and protect assets.
• Maintain professional appearance.

Responsibilities

• Maintain customers’ accounts and update information in the store system.
• Direct contact with customers who have not renewed leases, in home or by phone.
• Sell benefits of timely lease renewals.
• Assist in setting and achieving daily, weekly and monthly revenue/renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in QA for items returned.
• Complete weekly vehicle maintenance and route sheets.
• Load, secure and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Negotiation

Persuasion

Education

High School diploma or equivalent

Job description

Aaron’s is hiring a Customer Account Advisor in the San Antonio area to manage customer accounts and contact customers who have not renewed leases, both in-home and by phone. You will promote timely renewals, support revenue goals, and help with returns and deliveries.

The role requires strong interpersonal skills, the ability to multitask, and a professional appearance. You’ll join a team focused on delivering reliable service and protecting brand assets in a fast-paced retail environment.