Customer Accounts & Renewal Specialist

Aarons; Texarkana (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Incentive pay

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with customers over the phone and face-to-face to help bring them one-step closer to ownership.

The role emphasizes effective communication, multitasking, and the ability to navigate conversations while supporting the sales team and meeting

Qualifications

• Excellent interpersonal and communication skills.
• Strong multi-tasking, organizational, negotiation and persuasion skills are necessary.
• Two years of retail/customer service experience preferred
• High energy with the ability to effectively perform all functions of the store and multitask.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Any reasonable duties requested by management

Skills

Customer service

Multitasking

Organizational skills

Negotiation

Persuasion

Communication

Education

High School diploma or equivalent

Tools

Store computer system

Job description

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with customers over the phone and face-to-face to help bring them one-step closer to ownership.

The role emphasizes effective communication, multitasking, and the ability to navigate conversations while supporting the sales team and meeting