Customer Accounts & Renewal Specialist

Aarons; Ardmore (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Join our team to help customers manage their accounts, support renewal processes, and contribute to achieving

Qualifications

• Must be 21+ with valid US driver’s license and clean MVR.
• DOT certification as required.
• Ability to work 8am–9pm schedule.
• Lift up to 50 lbs, up to 300 lbs with dolly.
• Two years retail/customer service experience preferred.
• High School diploma or equivalent.
• Excellent interpersonal and communication skills.
• High energy with ability to multitask.
• Uphold Aaron’s Brand and protect assets.
• Maintain a professional appearance.

Responsibilities

• Maintain customer accounts and update information in store system.
• Contact customers who did not renew leases by phone or in home.
• Sell benefits of timely lease renewals.
• Assist in meeting daily, weekly, monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries.
• Prepare merchandise in QA center for returns.
• Complete weekly vehicle maintenance and route sheets daily.
• Load and secure product in company vehicle.
• Safely operate company vehicle.
• Assist Sales Team as needed.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High School diploma or equivalent

Job description

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Join our team to help customers manage their accounts, support renewal processes, and contribute to achieving