Renewals & Payments Specialist - Customer Accounts

Aarons

Marshall (TX)

In loco

USD 17.000 - 18.000

Tempo pieno

4 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Paid time off

Medical insurance

401(k) plan with matching

Performance incentives

Descrizione del lavoro

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for success include empathy, listening, clear explanations, and the ability to navigate difficult

Competenze

Two years of retail or customer service experience preferred.
High School diploma or equivalent preferred.
United States 21+ with valid driver's license.
Ability to work schedule 8 am to 9 pm.
Ability to lift up to 50 lbs.

Mansioni

Attainment and upkeep of customers’ accounts including updating information in the store computer system and documenting all payment appointments.
Direct contact with customers who have not renewed leases both in home visits and over the phone.
Sell customers on the benefits of timely lease renewal payments.
Assist the Customer Account Manager in achieving daily, weekly and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.