Customer Accounts & Renewal Lead - On Demand Pay

Aaron’s, Inc.; Kennett (MO); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance in collections and lease renewals, helping customers achieve ownership of their merchandise while supporting store operations under the General Manager.

The position offers an hourly wage of 17.75 to 18.50 with incentive pay based on performance, plus a comprehensive benefits package including on-demand pay, career advancement, PTO, and insurance options.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Lead the customer accounts department to set and achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions including customer account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Strong interpersonal and communication

Leadership

Multitasking

Negotiation/persuasion

Customer relationships

Education

High School diploma or GED

Job description

Aaron’s, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance in collections and lease renewals, helping customers achieve ownership of their merchandise while supporting store operations under the General Manager.

The position offers an hourly wage of 17.75 to 18.50 with incentive pay based on performance, plus a comprehensive benefits package including on-demand pay, career advancement, PTO, and insurance options.