Customer Accounts & Renewals Leader

Aaron’s, Inc.; McMinnville (OR); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sundays off

Medical/dental/vision insurance

HSA/FSA

401(k) plan with matching

Employee Assistance Program

Employee purchase program

Job summary

Aaron's, Inc. in Oregon is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals, supporting ownership goals for customers and strengthening store operations.

The role offers an hourly pay of $18.00–$19.00 with incentive pay eligibility and a benefits package including paid time off, health coverage, and a 401(k) plan. You will mentor staff, maintain accurate records, and help ensure customer satisfaction and retention.

Qualifications

• Strong interpersonal and communication skills are required.
• Empathy and active listening are essential.
• Able to explain information clearly and handle difficult conversations.
• Leadership, multitasking, organizational, and negotiation skills needed.

Responsibilities

• Lead the customer accounts department to achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by contacting customers with expired agreements.

Skills

Interpersonal skills

Empathy

Communication

Leadership

Multitasking

Organization

Negotiation

Asset protection

Education

High School diploma

Job description

Aaron's, Inc. in Oregon is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals, supporting ownership goals for customers and strengthening store operations.

The role offers an hourly pay of $18.00–$19.00 with incentive pay eligibility and a benefits package including paid time off, health coverage, and a 401(k) plan. You will mentor staff, maintain accurate records, and help ensure customer satisfaction and retention.