Customer Accounts & Renewals Leader

The Aaron's Company, Inc.; Bakersfield (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Health insurance

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue through effective collections and lease renewals.

You will coach staff, build strong customer relationships, and support store operations to help customers achieve ownership of merchandise. You will manage a variety of duties including maintaining account records, scheduling, and coordinating with the General Manager.

Qualifications

• Must be 21+ years old in the US and have a valid driver’s license.
• Experience in retail or customer service management preferred.
• Strong communication, leadership, and negotiation abilities.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build relationships to support customer ownership goals and drive sales.
• Manage collections and renewals by contacting customers by phone or visits.
• Support the General Manager with store operations and lease closings.
• Assist the sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Customer service management

Education

High School diploma

GED or equivalent

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue through effective collections and lease renewals.

You will coach staff, build strong customer relationships, and support store operations to help customers achieve ownership of merchandise. You will manage a variety of duties including maintaining account records, scheduling, and coordinating with the General Manager.