Customer Accounts & Collections Manager

Aaron's, LLC; Fort Worth (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Performance incentives

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance in collections and lease renewals. The role involves strategic influence over team performance to help customers achieve ownership goals and takes on multiple duties as directed by the General Manager.

The position offers incentive pay based on performance, with a salary range of $14.00 to $14.75 per hour and eligibility for standard Aaron’s benefits.

Qualifications

• Strong leadership and people skills are essential.
• Excellent interpersonal and communication skills.
• Ability to listen attentively and navigate difficult conversations.
• Negotiation and persuasion skills are important.
• Proficiency in maintaining organized records and processes.

Responsibilities

• Maintain and update customer accounts in the store system and document payment appointments.
• Assist General Manager with account recommendations, payment history, and monitoring accuracy.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections and pursue timely lease/merchandise renewals.
• Review and close lease agreements, collect payments, and obtain signatures.
• Maintain contact with customers via phone and home visits.
• Oversee the accounts department to meet daily, weekly, and monthly targets.

Skills

Leadership

Communication

Empathy

Active listening

Negotiation

Multi-tasking

Organization

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance in collections and lease renewals. The role involves strategic influence over team performance to help customers achieve ownership goals and takes on multiple duties as directed by the General Manager.

The position offers incentive pay based on performance, with a salary range of $14.00 to $14.75 per hour and eligibility for standard Aaron’s benefits.