Customer Accounts & Renewal Coach

The Aaron's Company, Inc.; Punxsutawney (Jefferson County); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Sundays off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers toward ownership by driving payments and renewals. You will build relationships, manage accounts, and support sales and service goals while working in a fast-paced retail environment.

Role includes a mix of phone and in-person interactions, with a focus on customer satisfaction and compliance with company policies. Opportunity for incentive pay and benefits in a team-driven culture.

Qualifications

• Must be at least 21 years of age for positions within the United States.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers toward ownership by driving payments and renewals. You will build relationships, manage accounts, and support sales and service goals while working in a fast-paced retail environment.

Role includes a mix of phone and in-person interactions, with a focus on customer satisfaction and compliance with company policies. Opportunity for incentive pay and benefits in a team-driven culture.