Customer Accounts Coach – Ownership & Renewals

Colonial Group; Irving (TX); Presencial; USD 18 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On Demand Pay via Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off + one weekday off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Resumo da oferta

Aaron’s is hiring a Customer Accounts Advisor to coach customers, drive payments and renewals, and help customers move toward ownership of merchandise. You’ll build relationships over the phone and in person, guiding conversations with empathy and clear explanations.

The role emphasizes accuracy, scheduling, and collaborative teamwork in a fast-paced store environment. Eligible for incentive pay based on performance, with an hourly wage in the mid-teens and a comprehensive benefits package.

Qualificações

• Strong interpersonal and communication abilities.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsabilidades

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Conhecimentos

Interpersonal skills

Communication skills

Empathy

Active listening

Multitasking

Negotiation

Formação académica

High School diploma or GED

Descrição da oferta de emprego

Aaron’s is hiring a Customer Accounts Advisor to coach customers, drive payments and renewals, and help customers move toward ownership of merchandise. You’ll build relationships over the phone and in person, guiding conversations with empathy and clear explanations.

The role emphasizes accuracy, scheduling, and collaborative teamwork in a fast-paced store environment. Eligible for incentive pay based on performance, with an hourly wage in the mid-teens and a comprehensive benefits package.