Customer Accounts & Renewal Specialist

Aaron Sales And Leasing; Silver Springs (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

HSA/FSA

401(k)

EAP

Employee purchase program

Job summary

Aaron’s Customer Accounts Advisor in Florida is responsible for coaching customers, driving payment collections, and renewing lease agreements to bring customers closer to ownership of merchandise.

Roles involve building relationships over the phone and in person, supporting ownership goals, and maintaining accurate account records while handling a variety of duties and a flexible schedule.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Education

High School diploma or GED

Job description

Aaron’s Customer Accounts Advisor in Florida is responsible for coaching customers, driving payment collections, and renewing lease agreements to bring customers closer to ownership of merchandise.

Roles involve building relationships over the phone and in person, supporting ownership goals, and maintaining accurate account records while handling a variety of duties and a flexible schedule.