Customer Accounts & Renewal Coach

Aaron's Inc; Houston (TX); Presencial; USD 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical/Dental/Vision insurance

401(k) plan with matching

Descripción de la vacante

Aaron’s is seeking a Customer Accounts Advisor in Houston to coach customers, drive payment collections, and renew leases. You will build relationships via phone and in-person visits, ensuring customers understand lease benefits and stay 100% satisfied with products.

Responsibilities include maintaining customer records, contacting non-renewing customers, and supporting revenue and renewal goals while assisting with deliveries and returns as needed.

Formación

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask in a store environment.
• Valid driver’s license and ability to lift up to 50 lbs.

Responsabilidades

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Conocimientos

Empathy

Communication

Multitasking

Negotiation

Educación

High School diploma or equivalent

Herramientas

Store computer system

Descripción del empleo

Aaron’s is seeking a Customer Accounts Advisor in Houston to coach customers, drive payment collections, and renew leases. You will build relationships via phone and in-person visits, ensuring customers understand lease benefits and stay 100% satisfied with products.

Responsibilities include maintaining customer records, contacting non-renewing customers, and supporting revenue and renewal goals while assisting with deliveries and returns as needed.