Customer Accounts Manager: Renewals & Collections Leader

Aaron's; Roswell (NM); In loco; USD 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

On Demand Pay

Excellent Career Advancement

Paid time off

Health insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Descrizione del lavoro

Aaron’s in Roswell, NM is hiring a Customer Accounts Manager to lead the accounts team and drive collections and lease renewals, helping customers achieve ownership of their merchandise. The role supports store operations and reports to the General Manager, with an incentive-based component based on performance.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced retail setting.

Competenze

• Strong interpersonal and communication abilities.
• Ability to listen attentively and show empathy.
• Ability to explain information clearly and handle difficult conversations.
• Proven leadership, multitasking, organization and negotiation skills.
• Protect company assets and uphold brand standards.

Mansioni

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records and history in the store system.
• Build strong customer relationships to support ownership goals.
• Manage collections and renewals by contacting customers with expired/ unrenewed agreements.
• Support store operations and the general manager with lease closures and customer account recommendations.

Conoscenze

Interpersonal skills

Empathy

Clear communication

Leadership

Negotiation

Formazione

High School diploma

GED acceptable

Descrizione del lavoro

Aaron’s in Roswell, NM is hiring a Customer Accounts Manager to lead the accounts team and drive collections and lease renewals, helping customers achieve ownership of their merchandise. The role supports store operations and reports to the General Manager, with an incentive-based component based on performance.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced retail setting.