Customer Accounts Lead: Renewals, Collections & Growth

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Calhoun (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Medical insurance

401(k) plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Family of Companies is seeking a Customer Accounts Manager in Georgia to lead the customer accounts department and guide collections and lease renewal efforts. The role supports ownership goals for customers and aligns with store operations under the General Manager.

Responsibilities include maintaining customer records, building relationships, and coordinating with sales to close leases. Training and leadership will be key, with competitive benefits described in the posting.

Qualifications

• Must be at least 21 years old in the US / 18 years in Canada.
• Requires a valid driver’s license and compliance with Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified if required in location (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions including customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership

Multitasking

Organization

Negotiation

Brand protection

People skills

Education

High School diploma/GED

Job description

The Aaron's Family of Companies is seeking a Customer Accounts Manager in Georgia to lead the customer accounts department and guide collections and lease renewal efforts. The role supports ownership goals for customers and aligns with store operations under the General Manager.

Responsibilities include maintaining customer records, building relationships, and coordinating with sales to close leases. Training and leadership will be key, with competitive benefits described in the posting.