Customer Accounts Leader - Growth & Renewals

The Aaron's Company, Inc.; Oregon (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) plan with matching

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager in the United States. The role focuses on driving the accounts department to achieve standards for collections and lease renewals while influencing team performance to help customers achieve ownership goals.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks across store operations. A company-paid benefits package and opportunities for incentive pay accompany the role.

Qualifications

• U.S. 21+ with valid driver's license and clean MVR
• DOT certification required in U.S. states
• Ability to work 8am–9pm schedule
• Ability to lift up to 50 lbs., up to 300 lbs. with dolly
• Two years of college or management experience preferred
• High school diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy and multitasking capability
• Professional telephone etiquette
• Protect Aaron’s brand and assets
• Maintain a professional appearance
• Proficient computer skills

Responsibilities

• Maintain and update customer accounts in the store system and document payments
• Assist General Manager with account recommendations and payment history tracking
• Manage the accounts team to meet daily/weekly/monthly goals
• Build customer relationships to support ownership goals and drive sales
• Process lease/merchandise renewals and close lease agreements
• Coordinate with customers who have not renewed and conduct follow-ups
• Maintain contact with customers by phone and home visits
• Load, secure and transport products in company vehicles
• Support Sales Team as needed
• Perform other duties as assigned by management

Skills

Customer service

Leadership

Communication

Multitasking

Organization

Negotiation

Education

Some college

High school diploma

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager in the United States. The role focuses on driving the accounts department to achieve standards for collections and lease renewals while influencing team performance to help customers achieve ownership goals.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks across store operations. A company-paid benefits package and opportunities for incentive pay accompany the role.