Customer Accounts Leader: Ownership & Collections

The Aaron's Company, Inc.; St. Ann (MO); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Manager in the United States. The role focuses on leading the customer accounts department to achieve standards for collections and lease renewals, while guiding team performance toward ownership goals.

As a Customer Account Manager you will influence store operations, manage payment histories, and build lasting customer relationships to drive sales and ownership outcomes.

Qualifications

• Must be United States resident at least 19 years old with a valid state Driver’s License; comply with Driver Qualification Policy.
• DOT certification required in applicable states.
• Excellent interpersonal and communication skills.
• High energy with ability to multitask and manage store functions.

Responsibilities

• Maintain and update customer accounts in store system, schedule and document all payments.
• Assist General Manager with account recommendations, payment history and monitoring for accuracy.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections by counseling customers for timely lease/merchandise renewals.
• Review and close lease agreements, collect payments and obtain signatures.
• Contact customers who have not renewed merchandise agreements and follow up.
• Maintain customer contact via phone and home visits, updating information as needed.
• Oversee accounts staff to meet daily, weekly, monthly targets.
• Ensure merchandise is cleaned, certified, loaded and secured for transport.
• Support Sales Team as needed and perform other duties.

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Manager in the United States. The role focuses on leading the customer accounts department to achieve standards for collections and lease renewals, while guiding team performance toward ownership goals.

As a Customer Account Manager you will influence store operations, manage payment histories, and build lasting customer relationships to drive sales and ownership outcomes.