Customer Accounts Leader: Collections & Renewals

The Aaron's Company, Inc.; Vicksburg (MS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in Mississippi to lead the accounts department with a focus on collections and lease renewals, while supporting store operations and achieving daily, weekly, and monthly targets.

The role offers an hourly wage of $13.50–$14.25 with eligibility for performance-based incentive pay, plus a benefits package that includes health, retirement, and time off. You will work with the General Manager to drive store success.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership & multitasking

Brand protection

Customer connection

Education

High School diploma

GED

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in Mississippi to lead the accounts department with a focus on collections and lease renewals, while supporting store operations and achieving daily, weekly, and monthly targets.

The role offers an hourly wage of $13.50–$14.25 with eligibility for performance-based incentive pay, plus a benefits package that includes health, retirement, and time off. You will work with the General Manager to drive store success.