Customer Accounts Lead – Renewals & Ownership

Aaron's, LLC; Lewiston (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, including vacation, and

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible-Sp

401(k) Plan with contribution matching

Employee Assistance Program - Free ac

Employee Purchase Program

Job summary

Aaron's, LLC is seeking a Customer Accounts Manager in Lewiston, ME. The role leads the customer accounts department to meet revenue and renewal goals, build customer relationships, and support store operations with various duties.

Expected scheduling includes a flexible 8:00 am–9:00 pm window, with physical duties such as loading and securing merchandise. Benefits and incentive pay accompany a full-time position at Aaron's stores.

Qualifications

• Must be at least 21 years of age for positions within the United States.
• Requires a valid state driver’s license and compliance with the Company's Driver Qualification Policy, including satisfactory MVR.
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Leadership

Negotiation

Communication

Customer service

Multitasking

Education

High School diploma or GED

Job description

Aaron's, LLC is seeking a Customer Accounts Manager in Lewiston, ME. The role leads the customer accounts department to meet revenue and renewal goals, build customer relationships, and support store operations with various duties.

Expected scheduling includes a flexible 8:00 am–9:00 pm window, with physical duties such as loading and securing merchandise. Benefits and incentive pay accompany a full-time position at Aaron's stores.