Customer Accounts & Renewals Leader

Aaron’s, Inc.; Lewiston (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Paid time off

Health insurance

401(k) Plan

Employee Assistance Program

Job summary

Aaron’s Inc. is hiring a Customer Accounts Manager in Lewiston, ME. The role leads the customer accounts department to meet revenue and renewal goals and to guide ownership of leased merchandise. The position requires strong leadership and customer relations skills.

The company offers an hourly wage of $18.00–$19.00 with incentive pay eligibility, comprehensive benefits, and opportunities for growth in a fast-paced team environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Leadership

Multitasking

Organizational skills

Negotiation

Job description

Aaron’s Inc. is hiring a Customer Accounts Manager in Lewiston, ME. The role leads the customer accounts department to meet revenue and renewal goals and to guide ownership of leased merchandise. The position requires strong leadership and customer relations skills.

The company offers an hourly wage of $18.00–$19.00 with incentive pay eligibility, comprehensive benefits, and opportunities for growth in a fast-paced team environment.