Customer Accounts Lead — Drive Renewals & Ownership

Aaron's, LLC; Kennett (MO); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, LLC seeks a Customer Accounts Manager to lead the customer accounts department and drive on-time renewals and successful ownership of merchandise. You will coach the team to meet daily, weekly, and monthly revenue and renewal goals while upholding store standards.

Responsibilities include maintaining accurate account records, counseling customers on payments and renewals, and supporting store operations alongside the General Manager.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid state driver’s license and a satisfactory driving record.
• Must be able to be DOT certified if required at location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs on your own and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.

Skills

Interpersonal skills

Communication

Leadership

Negotiation

Customer service

Education

High School diploma or GED

Job description

Aaron’s, LLC seeks a Customer Accounts Manager to lead the customer accounts department and drive on-time renewals and successful ownership of merchandise. You will coach the team to meet daily, weekly, and monthly revenue and renewal goals while upholding store standards.

Responsibilities include maintaining accurate account records, counseling customers on payments and renewals, and supporting store operations alongside the General Manager.