Customer Accounts Lead — Renewals & Growth

Aaron's Inc; Gilbert (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sundays off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's Inc. in Gilbert, AZ is seeking a Customer Accounts Manager to lead the accounts department and drive revenue through renewals and managed collections. The role includes overseeing records, customer relationships, and lease closures with the store team.

The position offers hourly pay ($18.00–$19.00) with incentive pay options based on performance and a comprehensive benefits package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Leadership

Negotiation

Multitasking

Organizational skills

Customer service

Education

High School diploma

Job description

Aaron's Inc. in Gilbert, AZ is seeking a Customer Accounts Manager to lead the accounts department and drive revenue through renewals and managed collections. The role includes overseeing records, customer relationships, and lease closures with the store team.

The position offers hourly pay ($18.00–$19.00) with incentive pay options based on performance and a comprehensive benefits package.